Delivery & Returns
Important information about deliveries, collections, returns, exchanges and payment methods.
Order fulfilment
Delivery Information
Turnaround
All orders are processed and dispatched within 24–48 hours, Monday to Friday, between 9:00 am and 4:00 pm, subject to stock availability.
Customers are encouraged to confirm stock availability before placing an order.
Saver and Express shipping estimated delivery times are based on courier bookings made on weekdays by 8:30 am. Outlying areas may require an additional two to three working days for delivery.
Turnaround times and estimated delivery dates are based on commitments provided by courier companies and may change due to circumstances beyond our control or the courier’s control.
In-Store Collections
Customers may only collect their orders after receiving confirmation from Wheels Warehouse Pty Ltd that the order is ready for collection.
Order Tracking
When a tracking number is provided by the shipping carrier, the order will be updated with the relevant tracking information.
Customers may use the tracking facility on our website when available.
Shipping Rates
Shipping rates are calculated according to the greater of the actual weight or volumetric weight of the order.
Shipping rates are supplied directly by courier service providers and may change according to their policies, rules and operating conditions.
No order will be shipped unless full payment has been received for both the products and delivery charges.
A 10% restocking fee will be charged on orders that are cancelled, returned or refunded.
Back Orders
When an item is placed on back order, Wheels Warehouse Pty Ltd may dispatch the available portion of the order first.
The remaining products will be dispatched when they become available. The customer will not be charged additional shipping and handling fees for the second shipment.
Stock Supplied
- Products are non-OEM unless stated otherwise.
- Centre caps, stickers, emblems, wheel nuts, spigot rings, decorative coverings and other accessories are not included unless specifically stated.
- Product images are for reference purposes only.
- Wheel colour, finish and appearance may differ slightly from website images due to lighting, screen settings or manufacturing variations.
Refunds and exchanges
Returns Policy
How to Return an Item
Products must be in their original, unused condition to qualify for a return, unless the product has a confirmed manufacturer defect.
The return process must be initiated within seven days of purchase.
-
1Contact us
Contact Wheels Warehouse Pty Ltd to initiate the return or refund process.
-
2Return the item
Send or deliver the returned item to:
Wheels Warehouse Pty Ltd – Returns Department
No. 7 Morrissen Street
Durban
South Africa -
3Include the required documents
Include the original receipt and a signed letter from the company that fitted or inspected the product, clearly stating the reason for the return.
Items that were not fitted or inspected by an RMI-approved or reputable specialist fitment centre may not be considered for a refund.
Return Exceptions
- Products that have been fitted, mounted, worn, used, damaged, drilled, altered or modified will not be accepted for return or exchange.
- The original product packaging must be undamaged.
- Wheels must be checked and test-fitted before permanent installation.
- Wheels Warehouse Pty Ltd does not provide refunds on wheels after they have been mounted, fitted or used.
- Specially ordered wheels may be subject to a handling fee.
- Original shipping and handling charges paid on an order are non-refundable.
Product Inspection
Customers must inspect all wheels before installation.
Before fitting, customers must confirm:
Wheels Warehouse Pty Ltd will not accept responsibility for incorrect fitment where the customer supplied inaccurate or incomplete vehicle information.
Exchanges
Products in like-new condition may be exchanged for a different size or model, subject to stock availability and approval.
A restocking fee will not apply to qualifying exchanges. However, the customer will remain responsible for all return shipping and transportation costs.
Products that have already been mounted, fitted, damaged or used do not qualify for exchange.
Special Orders
Wheels Warehouse Pty Ltd will charge a 25% handling fee on specially ordered stock that is returned.
Special-order products may not qualify for cancellation, return or exchange where the product was ordered specifically for the customer.
Return Shipping Costs
All return shipping and transportation costs are for the buyer’s account.
The customer is responsible for ensuring that returned products are safely packaged and adequately protected during transportation.
Wheels Warehouse Pty Ltd will not be responsible for products damaged while being returned by the customer or the customer’s courier.
Collecting your order
Collection Information
Not all products are stored at our offices. Some products may need to be transferred from our warehouse.
A lead time of approximately 24–48 hours is normally required.
Customers will receive confirmation by WhatsApp or telephone when their order is ready for collection.
Customers must not arrive for collection until confirmation has been received.
Using Your Own Courier Service
Customers may arrange collection using their own courier service.
Please provide Wheels Warehouse Pty Ltd with the courier waybill number and all relevant collection information.
Customers must notify us at least 24 hours before booking their courier so that the products can be prepared and packaged.
Wheels Warehouse Pty Ltd will not be held responsible for products damaged while being transported by a courier arranged by the customer.
Wheels Warehouse Pty Ltd will not be held liable for courier delays, failed collections or additional transportation charges.
Secure order payments
Payment Methods
Accepted Payment Methods
The following payment methods may be accepted:
- Instant EFT through major South African banks.
- Electronic funds transfer.
- Online card payments when available.
- Cash deposits by prior arrangement.
- Payment-plan facilities when available.
EFT payments must be made directly by the buyer into the bank account supplied by Wheels Warehouse Pty Ltd.
Customers are encouraged to use immediate-payment or immediate-clearance facilities to speed up payment verification.
No products will be dispatched until the funds have cleared in the company’s bank account.
Customers must use their online order number as the payment reference.
Banking details will be provided after the order has been successfully completed.
The order number must be included in all communication with Wheels Warehouse Pty Ltd.
Online card payments, when available, are processed by an authorised external payment provider.
Wheels Warehouse Pty Ltd does not store or view sensitive payment information such as complete card numbers, expiry dates or CVV numbers.
Cash deposit payments may attract an additional bank deposit fee.
Credit Card Charges
Credit cards will be charged when an order is placed.
When Wheels Warehouse Pty Ltd is unable to fulfil an order, the applicable card payment will be refunded.
Payment-Plan Facilities
Payment-plan services offered through the website are subject to the terms and conditions of the relevant service provider.
Wheels Warehouse Pty Ltd will not be held responsible for losses, refunds, incorrect charges or other payment issues administered by an external payment-plan service provider.